Effective communication is key to the success of your business
Much of your time is spent communicating so it is vital that you get it right
MessagesYour messages need to be clear and reach their target. Nothing should get ‘lost in translation’.
RelationshipsYou have to build relationships with employees, customers & suppliers to increase productivity.
CustomersYou need to attract new customers, help them trust you and leave them feeling nurtured.
This workshop is for leaders, managers, HR professionals & teams
Organisations function better when communication flows. Understanding how to communicate effectively will help you increase engagement and build better, more productive relationships.
Using a unique and fun framework, you’ll learn how to recognise different personality types in your workplace and understand their communication preferences. In doing so, you will be able to breathe easy knowing that your teams are communicating effectively with each other and with their customers. Find out what animals are in your workplace zoo when you book a place for you and your team today!
The visionary, single-minded lion
The playful, extrovert monkey
The careful, analytical elephant
The caring, supportive dolphin
Workshop led by Stephen Spencer
Stephen’s programme “It’s a Zoo Around Here” has transformed the way teams communicate with each other and with their customers.
Stephen has worked for or with many of the UK’s most prestigious retail, tourism and hospitality brands, including the Royal Collection, Historic Royal Palaces, the National Trust for Scotland, Hamleys, The O2 and the Science Museum Group. He has led, developed and facilitated hundreds of profitable customer experiences, delighting over 30 million customers along the way!
You can get a copy of Stephen’s book ‘It’s a zoo around here’ online and copies will also be available at the event.